The Government of India has launched – MADAD (Assistance), a portal for Indians living abroad to file consular grievances online. The portal promisies to address complaints promptly with a great degree of accountability.
So now if you have any complaints relating to your passport or any of the consular services offered by Indian missions abroad you can file them directly online. These include:
“The portal seeks to significantly reform the linear process adopted to post grievances from the originator of the grievance to the concerned Embassy or Consulate of India abroad and cut down the time required for grievances to be sent from Delhi to our Missions abroad and to get them to take necessary action,” Ms Swaraj said.
The speedy handling of complaints, improve tracking and redressal and escalation of unresolved cases are among the chief characteristics of ‘Madad’.
“After registering, the complainant can log in and file his or her complaints, and the entire history of that grievance would be maintained online. The authorities would be assigned the responsibility through a colour-coded dashboard that would change the colour if the response in not given in a stipulated time,” a senior official of the MEA said.
The logo represents the image of two persons holding hands, side by side, forming, the letter ‘M’ of the ‘Madad’, written in blue, and the tagline is ‘Because You Are Us’.
The portal has been designed by Tata Consultancy Services in collaboration with the government. Click here to visit the portal