OK to Board Procedure

Anyone travelling to UAE without the original visa (pink colour) is required to have an OK to Board message on the airline’s ticketing system or they will not be allowed to board from the Indian airport.

Friends, relative or employer in UAE will have to visit the office of the Airline such as Emirates, Air India, Air India Express, Air Arabia, RAK Airways, Air Blue, Jet Airways, Indigo, Gulf Air, Oman Air.

You require the original visa, a copy of the visa and a copy of the ticket or PNR Number of the ticket to get the message put on the airline system. The airline may charge upto AED 30 for this service. You will receive back an acknowledged copy of the visa stating that the message has been put on the system.


You’ll need OK to Board approval if:

  • You’re a citizen of India or Pakistan and you’re travelling from your country of citizenship (for example you’re an Indian citizen departing from India)
  • You are a citizen of Sri Lanka or Bangladesh travelling out of India or Pakistan

If you require OK to Board approval, please complete the form  and attach a copy of your visa – this is required for Emirates to process your request.

All OK to Board requests must be submitted at least 24 hours prior to departure.

Once submitted, your request will be processed and your booking updated automatically – please do not call to follow up on a request. You will receive an email confirmation at least eight hours prior to departure. For urgent cases where the UAE visa has been issued less than 24 hours prior to your flight’s departure, please contact your local Emirates office.

Emirates services : + 9 7 1 6 0 0 5 5 5 5 5 5

You may attach up to two documents, with a maximum size of 1MB per document.

SpiceJet Dubai Office: Sharaf Travel LLC, Sharaf Building, Khalid Bin Waleel Street, Bur Dubai, Tel. +9714-3965186. E-mail: salessupport.dxb@spicejet.com

SpiceJet Sharjah Office: Sharaf Travel LLC, G-1, Al Raban Building, Al Orouba Street, Rolla, Tel. +9716-5505853

IndiGo Dubai Office: Al Rais Travel, Mina Road, Bur Dubai, ART Tower Building, Tel. +9714-393 3333, E-mail: alrais@emirates.net.ae

Air Blue Dubai Office: Shop# 5, Ground Floor, Dubai Shopping Centre, (Behind Deira City Centre), Port Saeed Road, Deira, Dubai Tel: +971 4 294-4646
Timing: 8:30AM-10:00PM

Shaheen Air Dubai Office: Al Makhtoom Street, Near Clock Tower, Dubai, Tel. :+9714- 295 7373, Airport Operations Office: Dubai International Airport Terminal I, Dubai, Phone:+9714-216 1866

RAK Airways Ras Al Khaimah Office: Tel. +9717-207 5000

Air Arabia
Passengers coming from India, Pakistan & Bangladesh on Visit or New Employment/Residence Visa should have original visa in hand or original visa should be deposited at Sharjah International Airport (Hala Service) and pay there Dh15 between 8am and 3pm. Visa should be deposited before 24 hours of flight departure.

Air Arabia Contact Centre: Tel. +9716-558 0000 (Sharjah), 02-6315888 (Abu Dhabi), 07-2221144 (Ras Al Khaimah), 09-2231991 (Fujairah), 03-7666630 (Al Ain), 02228395240 (Mumbai), 04842359601 (Cochi)

Air India Dubai Office: Shaikh Rashid Bldg. , Bldg. No.B62, Shop No.6, Al Maktoum Street, Deira, Dubai, Tel. 04-2216789/ 2276787/ 2272377
Office Timing: 9am to 5pm, Friday: 9am to 11am – 4pm to 6pm
OK to Board updating charge: Dh15 for each visa.

Air India Express
All passenger travelling to UAE and Sultanate of Oman need to have their VISA on ARRIVAL message updated from Air India / Air India Express office unless the original Visa is stamped in their passport. If the passenger only has a photocopy or faxed copy of the Visa, OK to Board approval is mandatory.

Write PNR number on the visa copy and submit at Air India Express office for OK to Board clearance.
Air India Express Dubai Office: Office # 304, 3rd Floor, Bu Haleeba Plaza, Al Muraqqabat Road, Al Muraqqabat, Deira, Dubai, Landmark: Near Travel Market, Dubai, Phone: +971 4 266 6950

It is important to deposit the original visa at the airport atleast 4 – 24 hours before the arrival of the passenger. There is a fee ranging from AED 15 to 40 to be paid. Carry a copy of the original visa for acknowledgement purpose.

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