Customer waiting periods at the Roads and Transports Authority’s (RTA’s) care centre has been reduced to three minutes as part of its efforts to receive a seven-star rating, said a senior official.
Ahmed Mahboub, director of Customer Service Department at RTA’s Corporate Administrative Support Services Sector, said the authority’s Customer Happiness Centres received 320,350 customers and processed 321,200 transactions during last year..
The average processing time of transactions by front-end staffs clocked two minutes and 47 seconds.
“The most services in demand at Customer Happiness Centres were those related to vehicles accounting for 125,739 transactions, followed by drivers licensing services (56,805 transactions) and then NOC services (39,980 transactions).
“The RTA is making relentless efforts to thrust the ranking of Customer Happiness Centres to bring it to as high as the seven-star rating advocated by our government as part of the UAE Government Services Excellence Programme.”